- Customer Relation Management for Economic Promotion

One core competence of GEFAK is in the area of information system. The municipal economic informations system KWIS is used in about 200 institutions at more than 1,000 workplaces. Among the users are, above all, cities and administrative districts, but also economic development agencies in four federal states. This makes KWIS in Germany the market-leading customer relation management system for economic development and employment promotion.

Data management and data output

For you as economic promotion agency is the tailor-made customer relation management system (CRM):

  • You manage your data on businesses, contact persons, commercial sites and buildings in detail and clearly.
  • You design attractive print outs (company profile, location profile) and filter your data fast and demand oriented.

Data maintenance offers numerous import possibilities which make data maintenance easier for you:

  •  Standardised import of company data and contact person data
  • Regular import from the local business registration office
  • Special import (e.g., results from business surveys)

Through bedirect (Creditreform/AZ Direct) we can provide you with most important data on your companies and update them regularly.

Support of your contact persons, commercial sites and projects is your working tool which supports you for professional management of your customer's relations. You maintain the overview about different activities and mailing lists, by documenting the individual working steps and by assigning them to the involved actors:

  • Example event management: You can easily select your target groups and contact them.
  • Example commercial site mangement: You know at any time what has been achieved, which actors were integrated at which place in the project and which commercial sites had been offered.

Evaluations for your annual report

With you can evaluate your projects and activities. Determine, e.g., your success rate with relocations or analyze your activities in support of existing enterprises. delivers to you a valuable basis for quality management, control of results and strategic control.

System linkages

You can link your KWIS data also with other systems, e.g., with MS office products, geografic information systems, document management systems and Internet portals (KWIS.web enterprises and KWIS.web commercial sites).

Multi-client ability

In you can assig to the data of every company, site and project individual reading rights and write permissions. With it you use the advantages of a date group without renouncing protected own dates.

KWIS.job - Attracting professionals and trainees regionally

By visualizing regional offers of internships, trainings and jobs etc. especially small and medium size enterprises are supported to find appropriate professionals and trainees coming from their region. The useful integrated registration tool allows enterprises to organize information days for students and therefore get in contact with potential employees. With its regional focus KWIS.job supports a sustainable economic development trying to show career chances in young people's homeland.

Download: KWIS.job Flyer in english